Sürdürülebilirlik Yönetim Sistemi

1. Our Sustainability Message

As Turunç Resort Hotel, we began our sustainability efforts in 2023. Throughout this process, we aim to share the progress we have achieved with our management, our staff, our guests, our suppliers, and all our business partners, thereby raising awareness and transforming it into success in line with our shared objectives.

This sustainability report that we have prepared covers data for the 2024–2025 period. While operating in the tourism sector, we are mindful of our responsibility to minimize adverse impacts on environmental and cultural heritage, and we aim to leave a more livable world for future generations.

In this regard, we continue our efforts in sustainability areas such as reducing environmental impacts, conserving energy and water, waste management, protecting cultural and social heritage, providing economic and social support to the local community, environmental protection, and raising the awareness of our staff.

In a period when the effects of global warming and climate change are felt more acutely with each passing day, we regard fulfilling our responsibilities to the best of our ability and ensuring that environmental awareness is embraced by our staff as among our priorities.

Our fundamental objective is to ensure responsible growth in both environmental and social terms, and to continuously enhance our success, by properly managing sustainability risks and supporting them with long-term strategies.

2. Getting to Know Our Facility and the Management System

Located in Turunç, one of the most beautiful bays of the Aegean, our facility, Turunç Resort Hotel, is 23 km from the centre of Marmaris and 120 km from Dalaman Airport. With more than 40 years of experience in the sector, our hotel serves its guests in the town of Turunç under a five-star all-inclusive concept.

Built in 1988 and owned by the Ayrancıoğlu family, our hotel is situated on an area of 14,000 m² and has a total capacity of 290 rooms and 626 beds, comprising 265 standard rooms, 23 family rooms, and 2 rooms for guests with disabilities. With two outdoor swimming pools, multi-purpose halls, a Turkish bath, a spa centre, and its private beach, it aims to offer its guests a complete holiday experience.

Turunç Resort Hotel is managed under the leadership of the third generation of the family, with a service approach focused on customer satisfaction. With its attentive and professional team, its quiet and peaceful atmosphere, its location away from the noise of the city, its meticulous cleanliness, and its delicious and varied dining options, it guarantees to make your holiday unforgettable.

This document sets out the fundamental framework of the Sustainability Management System designed for Turunç Resort Hotel. The system is intended for hotel management and staff and has been customized taking into account the size, location, and service approach of the facility. At the core of our management system lies a risk analysis approach, through which elements such as the environment, marine and terrestrial ecosystems, society, culture, the economy, quality, human rights, and health and safety are comprehensively evaluated. Where necessary, new criteria are also added to the system. Following the risk analysis, the crisis management procedures to be applied in the event that potential risks materialize have been determined and detailed in supplementary documents.

The Turunç Resort Hotel Management System aims to continuously enhance sustainability performance. Within the scope of the system, policies are established and objectives are set in the areas of quality, the environment, culture, the economy, human rights, and health and safety, and whether these objectives are achieved is regularly monitored. In line with performance measurements and feedback, continuous improvement steps are planned. When objectives are achieved, new objectives are defined; where they are not achieved, the practices and objectives are reviewed and revised. This approach is part of a culture of continuous development and improvement.

The location of our hotel, set amid nature, makes the responsibility of ecosystem protection a priority. Following risk analyses, the necessary measures are meticulously implemented in order to avoid harming the environment. While placing the comfort and safety of our guests at the forefront, our system supports our commitment to being an environmentally conscious and responsible enterprise. Staff play an active role in implementing the sustainability objectives. This process is monitored and kept up to date through the SY.LS.03 Objectives Tracking List; performance indicators are used to measure the hotel's continuous improvement efforts.

Turunç Resort Hotel commits to fulfilling the fundamental principles of the sustainable tourism approach and to enhancing its performance by adopting the principle of continuous improvement. The management system is regularly reviewed and updated in line with environmental, social, economic, and technological changes, legislative updates, and stakeholder feedback. This approach is one of the cornerstones of our objective of offering guests a high-quality and sustainable experience.

In summary, all these steps are carried out within the framework of the Plan-Do-Check-Act (PDCA) approach (Figure 1).

Figure 1. The PDCA Cycle

Plan:

Turunç Resort Hotel sets long-term objectives by taking into account environmental, social, cultural, and economic factors. Concrete action plans are prepared to achieve these objectives and are regularly monitored. A sense of sustainability and social responsibility forms the foundation of this process.

• Environment: Reducing energy and water consumption, effectively carrying out waste management, and promoting environmentally friendly practices.
• Society: Supporting the local workforce and undertaking projects that contribute to the community.
• Culture: Preserving regional culture and traditions, and offering guests an authentic experience.
• Economy: Contributing to the national economy by giving preference to local products and services.
• Management: Effectively planning daily operations and adopting a transparent approach to management.

Do:

The established policies and practices are conveyed to all staff through training and are applied regularly throughout the hotel's operations.

• Environmental Policies: Measures such as waste recycling, energy efficiency, and water conservation are effectively implemented.
• Cultural Policies: Guests are informed about local culture and traditions; practices aimed at preserving cultural heritage are put into effect.
• Health and Safety: The necessary measures are taken for the safety of staff and guests, and regular inspections are carried out.
• Human Rights: Equal rights are provided to all staff, and policies against discrimination are pursued. The practices are regularly monitored and reported by the relevant staff.

Check:

Turunç Resort Hotel regularly collects feedback from both guests and staff. This feedback is used to enhance service quality and to evaluate sustainability objectives.

• Monitoring: Guest and staff feedback is monitored simultaneously.
• Measurement: Service quality, the effectiveness of environmental practices, and the applicability of health and safety measures are measured.
• Reporting: The data obtained is regularly reported and shared with the management team.

Act:

Any shortcomings or issues identified during the check stage are resolved promptly, and the processes are continuously monitored.

• Corrective Measures: Steps such as training programmes, process improvements, or equipment changes are implemented.
• Recording: All measures taken are recorded and archived in detail, thereby preventing recurring problems.

Turunç Resort Hotel conducts this four-stage cycle with a management approach focused on continuous development and sustainability.

3. LEGAL COMPLIANCE

Turunç Resort Hotel is committed to achieving full compliance with all legal regulations, applicable legislation, and international conventions. Accordingly, our hotel takes all necessary measures to ensure conformity with the relevant laws and standards, and the list of applicable legislation is updated regularly. Our staff are kept informed of legal obligations and current legislation through regular training; the compliance process is supported by continuous auditing and monitoring.

SY.TB.05 Compliance Obligations Table

Essential Legislation and Documents to Be Complied With

In order to sustain its operations and to offer its guests a safe, high-quality accommodation experience, Turunç Resort Hotel obtains, keeps up to date, and, where applicable, submits to the competent authorities the fundamental legislation and documents listed below. These documents serve as evidence that our hotel operates within the legal framework and holds the necessary permits:

• 1. Tourism Operation Certificate
• 2. Accommodation Facility Operation Certificate
• 3. Workplace Opening and Operation Permit
• 4. Staff Insurance Declaration
• 5. Tax Registration Certificate
• 6. Emergency Action Plan
• 7. Staff Training and Certificates
• 8. Contract Concluded with the Workplace Physician
• 9. Pest Control Documents
• 10. Other Required Legal Documents

Turunç Resort Hotel is prepared to present these documents upon the request of the relevant individuals and institutions. Our hotel undertakes to provide its guests with a safe, lawful, and high-quality accommodation experience by fully fulfilling its legal obligations and international standards.

4. ACCESSIBILITY

Throughout your stay at our facility, numerous amenities are provided for your comfort and safety. Whenever you require assistance, our experienced staff will be pleased to help you. When you wish to reach us from your room, you may contact the Reception desk via the in-room telephone by dialing 1000 or 1001.

Elevators, accessibility ramps, and wooden beach walkways are available throughout the facility to provide access to all social areas. The common areas are designed to be easily used with a wheelchair. Where access is required in different areas, a portable accessibility ramp is provided. The buttons in the guest elevators are marked with Braille.

Our facility has 2 accessible rooms arranged in accordance with the applicable standards.

5. STAKEHOLDERS AND COMMUNICATION

Turunç Resort Hotel conducts all of its promotional and communication activities in accordance with the principles of transparency, accuracy, and trust. Our hotel always uses genuine visual and content materials on its website, social media accounts, printed materials, and other promotional channels; it earns the trust of our guests by representing our services accurately and realistically. Promotional materials convey the services offered by our hotel completely and clearly, and aim to meet the expectations of our guests correctly.

At the same time, we inform both our staff and our guests about our sustainability policies and practices. In this context, Turunç Resort Hotel periodically publishes sustainability performance reports on its website. The reports are updated at the designated intervals and shared with all stakeholders.

Each year, before the new season, the Sustainability Report for the previous year is prepared and shared with the relevant stakeholders.

Sustainability Performance Reports and Feedback System

Turunç Resort Hotel has established an effective feedback system in order to continuously improve its sustainability practices. This system ensures that feedback is regularly obtained from our guests, our staff, local authorities, public institutions, and other stakeholders.

In order to ensure that feedback is conveyed quickly, simply, and effectively, the system is supported by the following channels:

• Survey applications and forms accessible via QR code for guests
• Regular monitoring of social media accounts
• E-mail and messaging services for staff
• E-mail and periodic updates for stakeholders

The collected feedback is analyzed and recorded in order to take measures that will improve sustainability performance. In this way, customer satisfaction and environmental performance are continuously improved.

The Environmental Survey, Guest Satisfaction Survey, and Staff Satisfaction Survey conducted at Turunç Resort Hotel are presented to guests via QR code and are analyzed weekly through the Google survey evaluation system.

Guest Experience: Turunç Resort Hotel places great importance on customer satisfaction. The feedback received from guests covers all service areas, including sustainability practices. Negative feedback is carefully recorded and examined; where necessary, a prompt response is provided and corrective measures are implemented. This process ensures the continuous improvement of service quality and the enhancement of guest satisfaction.

Staff Involvement: Our staff are among the most important elements of Turunç Resort Hotel's management system and sustainability objectives. All staff receive regular training on our management system, our sustainability policies, and their duties. These training programs cover the following:

• Sustainability practices and environmental protection
• Orientation and on-the-job training
• Occupational health and safety, hygiene, fire protection, and first aid
• Water and energy saving practices
• Rules for the use of chemical substances

Our staff have the right to free and easy access to all training materials. Turunç Resort Hotel operates in accordance with Labor Law No. 4857, Law No. 5510, and Occupational Health and Safety Law No. 6331.

Sustainability Team: Turunç Resort Hotel has established a Sustainability Team in order to effectively manage and continuously improve its sustainability activities. This team holds regular meetings to enhance the applicability and effectiveness of our hotel's sustainability policies and practices, evaluates feedback, and develops the necessary improvement plans. The distribution of duties and responsibilities of the Sustainability Team is reviewed and updated at specified intervals. Current information is shared transparently with all relevant stakeholders. (SY.FR.01 Sustainability Team)

6. PROCUREMENT

In accordance with its sustainability principles, Turunç Resort Hotel adopts environmentally responsible, fair-trade-based, and efficient procurement policies. This approach aims to ensure responsible supply chain management in our hotel's operations while minimizing environmental impacts. In the procurement of goods and services, the sustainability certificates, information, and documents of our suppliers are regularly checked, and the necessary verifications are carried out.

Local Procurement: Turunç Resort Hotel supports the regional economy by giving priority to local suppliers. High-quality and reasonably priced local products and services are preferred. The supplier list is updated regularly, and our suppliers are informed about our sustainability policies. The local procurement rate is monitored by measuring the percentage of goods and services obtained from the local community, and the aim is to increase it.

Fair Trade Procurement: For imported products, suppliers that comply with fair trade principles are preferred. By giving priority to producers holding fair trade certificates, our hotel supports ethical and secure trade. Our suppliers' compliance with these principles is checked regularly.

Environmentally Responsible Procurement: In order to improve food and solid waste management and to achieve energy and water savings, Turunç Resort Hotel gives priority to the use of environmentally friendly products. Environmentally certified products (ISO14001, ISO50001, ISO14064, etc.) and eco-labeled materials are preferred. For wood, fish, paper, and other products, certified or traceable products such as FSC, MSC, and EU Ecolabel are used. Endangered species and species whose sale is prohibited are never procured.

Monitoring of Sustainable Procurement: Our hotel regularly tracks the proportion of purchases made from environmentally certified suppliers, local producers, and fair-trade suppliers. Increasing these proportions is a fundamental part of our sustainability objectives, and progress is reported on a regular basis.

Efficient Procurement: Reusable, returnable, and recycled materials are preferred. Bulk and loose purchases reduce the quantity of transportation, thereby lowering greenhouse gas emissions. The use of unnecessary packaging (plastic, nylon, paper, glass, wood) is minimized. The procurement of consumables and single-use products is carefully controlled and managed.

Supplier Evaluation and Monitoring: Suppliers are evaluated on a regular basis with respect to their compliance with sustainability principles. Evaluation forms and the approved supplier list are updated at specified intervals. In this way, it is monitored whether our suppliers fulfil their environmental and social responsibilities.

Through its sustainable and responsible procurement policies, Turunç Resort Hotel undertakes to protect the environment, support the local economy, and adopt fair trade practices.

7. Cultural Sustainability Policy

Turunç Resort Hotel shows deep respect for local culture and cultural heritage. Supporting cultural sustainability by introducing our guests to the region's rich cultural diversity and preserving these values is one of our most important objectives. Our hotel takes care to respect the intellectual property rights of the local community and acts diligently in this regard.

Historical and Archaeological Artifacts: Turunç Resort Hotel does not buy or sell historical and archaeological artifacts, does not mediate in their trade, and does not exhibit such artifacts. Within the scope of its responsibility to protect cultural heritage, it supports the preservation of these artifacts and their transmission to future generations. Our guests are clearly informed that the purchase and sale of historical and cultural artifacts is prohibited. Notices stating that no activity related to the trade or sale of artifacts is conducted at our hotel are also shared regularly.

Sustainable Local Gastronomy: Turunç Resort Hotel attaches importance to the promotion and use of local and seasonal products. Supporting the sustainability of local culinary culture is one of our hotel's fundamental principles. In this context, Turkish dishes are displayed at a separate buffet every day, and in addition, a Turkish Night event is held once a week, at which all dishes are presented in a manner belonging to and consistent with Turkish culture. The use of local products also contributes to the regional economy and to small producers.

Cultural Participation and Events: Our hotel organizes various events and programs to promote local culture. By collaborating with local artists, we involve our guests in handicrafts, traditional music, and cultural experiences. These events both support the local community and provide our guests with a rich and authentic cultural experience.

Social and Cultural Contribution: Turunç Resort Hotel contributes to the field of cultural sustainability by increasing its interaction with local communities. It carries out projects aimed at preserving and developing local cultural heritage; it supports the regional economy by offering local handicrafts and works of art for sale within the hotel.

8. Energy and Environment

Turunç Resort Hotel has adopted a firm policy on energy efficiency and conservation. This policy encompasses steps such as the regular monitoring, measurement, and reduction of energy consumption and, where possible, the use of renewable energy sources. Our aim is to create a sustainable business model by minimizing our environmental impacts.

Use of Renewable Energy: Turunç Resort Hotel primarily uses renewable energy sources in its energy consumption. Energy obtained from solar, wind, or other renewable energy sources plays a critical role in our hotel's achievement of its energy efficiency objectives. This approach supports the sustainable use of energy while reducing our carbon footprint.

Energy Consumption Monitoring and Measurement: Energy use is monitored and measured on a regular basis for all departments and energy types. Consumption data is recorded by means of performance monitoring tools and evaluated periodically. In this way, the areas in which improvements need to be made are clearly identified.

Reduction of Energy Consumption: By identifying areas of high energy consumption, Turunç Resort Hotel implements various measures to achieve energy savings in these areas. The prominent practices are as follows:

• Strengthening of thermal insulation systems: Energy savings are achieved through more efficient heating and cooling systems.
• Use of high-energy-efficiency devices: Consumption is reduced by preferring devices with a high energy class.
• Use of LED lighting: By using LED bulbs instead of incandescent lamps, both energy savings are achieved and light quality is improved.

Use of Energy-Efficient Equipment: Our hotel supports its sustainability objectives by preferring energy-efficient equipment. While reinforcing an environmentally conscious approach, this equipment also reduces energy costs in the long term.

Training and Information: Turunç Resort Hotel regularly informs and trains all of its staff and stakeholders on energy conservation and efficiency. These training sessions raise our staff's awareness of energy use and contribute to reinforcing conservation-oriented behaviour. Activities aimed at increasing energy-saving awareness are carried out periodically.

9. Water Management and Wastewater

Turunç Resort Hotel implements an effective policy on water conservation and the sustainable use of water. This policy aims to regularly measure, monitor and reduce water consumption.

Water Risk Assessment and Water Management Plan: For its water risk assessment, Turunç Resort Hotel uses data from the World Resources Institute – Water Risk Atlas. The water risk in the region has been identified, and a water management plan has been established in line with these analyses. Water consumption is reported regularly and monitored through the SY.TB.03 Water Consumption Tracking Table. According to the Aqueduct Water Risk Atlas, the region has been classified as high water risk (3–4).

Environmental Impact and the Protection of Living Organisms: Measures are taken to minimize environmental impacts during water use. These measures aim to protect aquatic organisms and to ensure that water use does not harm the environment.

Legal Compliance and Sustainable Water Use: Turunç Resort Hotel uses all of its water resources in compliance with legal regulations. Mains water is used, and in full compliance with local regulations, the efficient and sustainable use of water is encouraged.

Water Consumption Measurement and Reporting: Water consumption is measured on a regular basis, and water use per guest is calculated. This data is shared with management and stakeholders through periodic reports, and water conservation performance is tracked.

Water Conservation Targets and Practices: Measures are implemented to reduce water consumption, such as the use of water-saving fixtures, optimising the changing of bed linens and towels, and informing guests.

Training and Information: Staff and stakeholders are regularly informed and trained on water conservation.

Wastewater Management: The necessary measures are taken to ensure that wastewater does not harm the environment. The disposal process is carried out in accordance with the regulations established by the local authorities, and all legal requirements are fulfilled.

10. Food waste and solid waste

Turunç Resort Hotel implements a comprehensive Solid Waste Management Plan in order to minimise waste generation and reduce environmental impacts. This plan covers the regular measurement, monitoring, reduction, reuse, recycling and disposal of waste.

Waste Monitoring and Separation: Solid waste is monitored regularly and separated according to type: food waste, recyclable waste, hazardous/harmful waste and organic waste. During the separation process, opportunities for recycling and reuse are given priority consideration.

Training and Information: It regularly informs and trains all of its staff and stakeholders on waste management. Visual materials, information boards and digital communication tools are used.

Collection of Waste by Licensed Companies: The separated solid waste is collected by authorized and licensed companies. These companies comply with legal regulations and environmental standards to ensure that the waste is disposed of correctly.

Waste Measurement and Reporting: Solid waste is measured according to type, and the amount of waste per guest or per overnight stay is calculated and reported. All waste, including food waste, is regularly monitored and reported.

Reduction of Food Waste and Wastage: It implements strategies specifically aimed at reducing food waste and wastage. Areas where the amount of waste is high are identified, and measures are taken to prevent food wastage.

Waste Disposal and Environmental Impact: The disposal of solid waste is carried out in a manner that does not harm the environment, in line with local government rules and the Zero Waste Regulation. The necessary measures are taken to ensure that waste has no adverse effect on the local community or the environment.