Sürdürülebilirlik Yönetim Sistemi

1. Our Sustainability Message

As Turunç Premium Hotel, we embarked on our sustainability journey in 2023. Throughout this journey, we aim to create a shared awareness and raise a strong consciousness by sharing the progress we have achieved not only with our own management and employees, but also with our guests, our suppliers, and all of our business partners.

This report has been prepared in light of data covering the years 2024-2025 and also serves as an indication of our commitments for the future.

For us, sustainability is not limited solely to reducing environmental impacts. In addition to making improvements in the areas of energy, water, and waste management, the protection of cultural and social heritage, the economic and social support of local communities, and raising the awareness of our employees are also among our responsibilities.

2. Getting to Know Our Facility and the Management System

Located in Turunç, one of the most beautiful bays of the Aegean, 22 km from the center of Marmaris and 120 km from Dalaman Airport, Turunç Premium Hotel offers service under a five-star "all-inclusive" concept, drawing on its deep-rooted experience of more than 40 years in the sector.

Managed by the third generation of the family's young members with a service approach focused on customer satisfaction, our hotel belongs to the Ayrancıoğlu family and was built in 2015. Established on an area of 12,000 m², our facility welcomes its guests with 213 standard rooms and a capacity of 428 beds. In addition, it offers a comfortable and enjoyable holiday experience with one outdoor and one indoor swimming pool, multi-purpose halls, a Turkish bath, a Spa center, and its private beach.

With its meticulous and professional team, Turunç Premium Hotel creates a peaceful atmosphere in a quiet, tranquil setting intertwined with nature, away from the noise of the city. Its quality service approach, delicious and varied dining options, and meticulously maintained cleanliness standards guarantee our guests an unforgettable holiday experience.

This document presents the basic framework of the Sustainability Management System designed for Turunç Premium Hotel. The system is intended for the hotel management and staff and has been customized taking into account the size, location, and service approach of the facility. At the foundation of our management system lies a risk analysis approach; elements such as the environment, marine and terrestrial ecosystems, society, culture, the economy, quality, human rights, and health and safety are comprehensively assessed. Where necessary, new criteria are also added to the system. Following the risk analysis, crisis management procedures to be implemented in the event that potential risks materialize have been defined and detailed in supplementary documents.

The Turunç Premium Hotel Management System aims to continuously enhance sustainability performance. Within the scope of the system, policies are established and objectives are set in the areas of quality, environment, culture, the economy, human rights, and health and safety, and whether these objectives are achieved is monitored on a regular basis. In line with performance measurements and feedback, continuous improvement steps are planned. When objectives are achieved, new objectives are defined; where they are not achieved, the practices and objectives are reviewed and revised. This approach is part of a culture of continuous development and improvement.

The location of our hotel, set amid nature, makes the responsibility of ecosystem protection a priority. Following risk analyses, the necessary measures are meticulously implemented in order to avoid harming the environment. While placing the comfort and safety of our guests at the forefront, our system supports our commitment to being an environmentally conscious and responsible enterprise. Staff play an active role in implementing the sustainability objectives. This process is monitored and kept up to date through the SY.LS.03 Objectives Tracking List; performance indicators are used to measure the hotel's continuous improvement efforts.

Turunç Premium Hotel undertakes to fulfil the fundamental principles of the sustainable tourism approach and to enhance its performance by adopting the principle of continuous improvement. In line with environmental, social, economic and technological changes, legislative updates and stakeholder feedback, the management system is regularly reviewed and updated. This approach is one of the cornerstones of our objective to provide our guests with a high-quality and sustainable experience.

In summary, all these steps are carried out within the framework of the Plan-Do-Check-Act (PDCA) approach (Figure 1).

Figure 1. The PDCA Cycle [Image of Plan-Do-Check-Act (PDCA) cycle diagram]

Turunç Premium Hotel carries out this four-stage cycle with a management approach focused on continuous development and sustainability.

3. LEGAL COMPLIANCE

Turunç Premium Hotel is committed to ensuring full compliance with all legal regulations, applicable legislation and international conventions. To this end, our hotel takes all necessary measures to ensure conformity with the relevant laws and standards, and the list of legislation is updated regularly. Our staff are kept informed about legal obligations and current legislation through regular training; the compliance process is supported by continuous auditing and monitoring.

SY.TP.TB.05 Compliance Obligations Table

Essential Legislation and Documents to Be Complied With

In order to sustain its operations and to offer its guests a safe, high-quality accommodation experience, Turunç Premium Hotel obtains, keeps up to date and, where relevant, submits to the competent authorities the essential legislation and documents specified below. These documents serve as evidence that our hotel operates within the legal framework and holds the necessary permits:

Turunç Premium Hotel is prepared to present these documents upon the request of the relevant individuals and institutions. Our hotel undertakes to provide its guests with a safe, lawful and high-quality accommodation experience by fully fulfilling its legal obligations and international standards.

4. ACCESSIBILITY

Turunç Premium Hotel has implemented the necessary arrangements regarding accessibility in order to ensure that all of its guests enjoy a comfortable and barrier-free accommodation experience.

• Elevators, accessibility ramps, and a wooden beach walkway are available to provide access to all social areas.
• The common-use areas are accessible by wheelchair.
• A portable accessibility ramp is made available when required.
• The buttons in the guest elevators are marked with Braille.
• Within the facility there are 2 accessible rooms arranged in accordance with international standards.
• So that guests can get in touch quickly when needed, the reception desk can be reached via the internal extensions 2000 and 2001.

Thanks to these arrangements, the hotel ensures compliance with accessibility standards and offers all of its guests an inclusive accommodation experience.

5. STAKEHOLDERS AND COMMUNICATION

Turunç Premium Hotel conducts all of its promotional and communication activities in line with the principles of transparency, accuracy, and trust. Our hotel always uses genuine visual and content materials on its website, social media accounts, printed materials, and other promotional channels; by reflecting our services accurately and realistically, it secures the trust of our guests. Promotional materials convey the services offered by our hotel completely and clearly, and are intended to meet our guests' expectations accurately.

At the same time, we inform both our staff and our guests about our sustainability policies and practices. Within this scope, Turunç Premium Hotel periodically publishes sustainability performance reports on its website. The reports are updated at defined intervals and shared with all stakeholders.

Each year, before the new season, the Sustainability Report for the previous year is prepared and shared with the relevant stakeholders.

Sustainability Performance Reports and Feedback System

Turunç Premium Hotel has established an effective feedback system in order to continuously improve its sustainability practices. This system ensures that feedback is regularly obtained from our guests, our staff, local authorities, public institutions, and other stakeholders.

In order to ensure that feedback is conveyed quickly, simply, and effectively, the system is supported by the following channels:

• Survey applications and forms accessible via QR code for guests
• Regular monitoring of social media accounts
• E-mail and messaging services for staff
• E-mail and periodic updates for stakeholders

The collected feedback is analyzed and recorded in order to take measures that will improve sustainability performance. In this way, customer satisfaction and environmental performance are continuously improved.

The Environmental Survey, Guest Satisfaction Survey, and Staff Satisfaction Survey implemented at Turunç Premium Hotel are presented to guests via QR code and are analyzed weekly through the Google Survey evaluation system.

Guest Experience:

Turunç Premium Hotel attaches great importance to customer satisfaction. The feedback received from guests covers all service areas, including sustainability practices.

Negative feedback is carefully recorded and examined; when necessary, a prompt response is provided and corrective measures are implemented. This process ensures the continuous improvement of service quality and the enhancement of guest satisfaction.

Staff Involvement:

Our staff are one of the most important elements of Turunç Premium Hotel's management system and sustainability objectives. All of our staff receive regular training on our management system, our sustainability policies, and their duties. This training is defined in writing and is communicated to all staff in full and recorded.

The training is planned in a way that encourages our staff to actively participate in sustainability practices and in the hotel's overall management processes. In line with the feedback received from staff, the training content and our management system are continuously reviewed and improved.

Our training programs cover the following:

• Sustainability practices and environmental protection
• Orientation and on-the-job training
• Occupational health and safety, hygiene, fire protection, and first aid
• Water and energy saving practices
• Rules for the use of chemical substances

Our staff have the right to free and easy access to all training materials. Turunç Premium Hotel operates in accordance with Labour Law No. 4857 and the Social Insurance and Universal Health Insurance Law No. 5510. In addition, compliance with the Occupational Health and Safety Law No. 6331 is among our hotel's fundamental commitments.

Sustainability Team:

Turunç Premium Hotel has formed a Sustainability Team in order to manage and continuously improve its sustainability activities effectively. This team holds regular meetings to enhance the applicability and effectiveness of our hotel's sustainability policies and practices, evaluates feedback, and draws up the necessary improvement plans.

The distribution of duties and responsibilities of the Sustainability Team is reviewed and updated at specific intervals. Up-to-date information is shared transparently with all relevant stakeholders.

SY.TP.FR.01 Sustainability Team

6. PROCUREMENT

In line with the principles of sustainability, Turunç Premium Hotel adopts environmentally conscious, fair-trade-based, and efficient procurement policies. This approach aims to ensure responsible supply chain management in our hotel's operations while minimizing environmental impacts. In the procurement of goods and services, our suppliers' sustainability certificates, information, and documents are checked regularly and the necessary verifications are carried out.

Local Procurement

Turunç Premium Hotel supports the regional economy by giving priority to local suppliers. High-quality and reasonably priced local products and services are preferred. The supplier list is updated regularly, and our suppliers are informed about our sustainability policies. The local procurement rate is monitored by measuring the percentage of goods and services obtained from the local community, and the aim is to increase it.

Fair Trade Procurement

For imported products, suppliers that comply with fair trade principles are preferred. By giving priority to producers holding fair trade certificates, our hotel supports ethical and secure trade. Our suppliers' compliance with these principles is checked regularly.

Environmentally Conscious Procurement

In order to improve the management of food and solid waste and to achieve energy and water savings, Turunç Premium Hotel gives priority to the use of environmentally friendly products. Products with environmental certification (ISO14001, ISO50001, ISO14064, etc.) and eco-labelled materials are preferred. For wood, fish, paper, and other products, certified or traceably sourced products such as FSC, MSC, and EU-EcoLabel are used. Endangered species and species whose sale is prohibited are never procured.

Monitoring of Sustainable Procurement

Our hotel regularly tracks the proportion of purchases made from environmentally certified suppliers, local producers, and fair-trade suppliers. Increasing these proportions is a fundamental part of our sustainability objectives, and progress is reported on a regular basis.

Efficient Procurement

Reusable, returnable, and recycled materials are preferred. Bulk and loose purchases reduce the quantity of transportation, thereby lowering greenhouse gas emissions. The use of unnecessary packaging (plastic, nylon, paper, glass, wood) is minimized. The procurement of consumables and single-use products is carefully controlled and managed.

Supplier Evaluation and Monitoring

Suppliers are evaluated on a regular basis with respect to their compliance with sustainability principles. Evaluation forms and the approved supplier list are updated at specified intervals. In this way, it is monitored whether our suppliers fulfil their environmental and social responsibilities.

Turunç Premium Hotel is committed to protecting the environment, supporting the local economy, and adopting fair-trade practices through its sustainable and responsible procurement policies.

7. Cultural Sustainability Policy

Turunç Premium Hotel holds deep respect for local culture and cultural heritage. Supporting cultural sustainability by introducing our guests to the region's rich cultural diversity, and preserving these values, is one of our most important objectives. Our hotel takes care to respect the intellectual property rights of the local community and acts with diligence in this regard.

Historical and Archaeological Artefacts

Turunç Premium Hotel does not engage in the purchase or sale of historical and archaeological artefacts, does not act as an intermediary in their trade, and does not exhibit such artefacts. Within the framework of its responsibility to protect cultural heritage, it supports the preservation of these artefacts and their transmission to future generations.

Our guests are clearly informed that the purchase and sale of historical and cultural artefacts is prohibited. Notices stating that no activity related to the trade or sale of artefacts is conducted at our hotel are also shared on a regular basis. The protection of cultural heritage is among the priorities of both our hotel and the local community.

Sustainable Local Gastronomy

Turunç Premium Hotel attaches importance to promoting and using local and seasonal products. Supporting the sustainability of the local culinary culture is one of the fundamental principles of our hotel. In this context, our menus reflect the region's traditional flavours and cultural eating habits, offering our guests a distinctive gastronomic experience. The use of local products also contributes to the regional economy and to small-scale producers.

Cultural Participation and Events

Our hotel organizes various events and programmes with the aim of promoting local culture. By collaborating with local artists, we involve our guests in handicrafts, traditional music, and cultural experiences. These events both support the local community and provide our guests with a rich and authentic cultural experience. Our hotel is a wholehearted supporter of the Amos Excavations conducted in an area very close to our region, and in this regard has met the daily meal needs of the personnel there since 2022. The hotel organizes visits to these cultural sites with its staff and, each year, supports the promotion of cultural heritage by providing a certain number of staff members with a museum card (müzekart).

Social and Cultural Contribution

Turunç Premium Hotel contributes to the field of cultural sustainability by enhancing its interaction with local communities. It carries out projects aimed at the preservation and development of local cultural heritage, and supports the regional economy by offering local handicrafts and works of art for sale within the hotel. Here the aim is not so much economic contribution as introducing Turkish culture to guests of different nationalities staying at the hotel and endeavouring to support the people who keep this tradition alive.

8. Energy and Environment

Turunç Premium Hotel has adopted a determined policy regarding energy efficiency and conservation. This policy encompasses steps such as regularly monitoring, measuring, and reducing energy consumption, and using renewable energy sources wherever possible. Our aim is to establish a sustainable business model by minimizing our environmental impact. Our hotel makes considerable use of solar energy, and our objective is to increase the energy we obtain from renewable sources.

Use of Renewable Energy

Turunç Premium Hotel primarily uses renewable energy sources in its energy consumption. Energy obtained from solar, wind, or other renewable energy sources plays a critical role in our hotel's achievement of its energy efficiency objectives. This approach reduces our carbon footprint while supporting the sustainable use of energy.

Energy Consumption Monitoring and Measurement

Energy use is monitored and measured on a regular basis for all departments and energy types. Consumption data is recorded by means of performance monitoring tools and evaluated periodically. In this way, the areas in which improvements need to be made are clearly identified.

Reduction of Energy Consumption

Turunç Premium Hotel identifies areas of high energy consumption and applies various measures to achieve energy savings in these areas. These measures both increase our energy efficiency and reduce our environmental impact. The prominent practices are as follows:

• Strengthening of thermal insulation systems: Energy savings are achieved through more efficient heating and cooling systems.
• Use of high-energy-efficiency devices: Consumption is reduced by preferring devices with a high energy class.
• Use of LED lighting: By using LED bulbs instead of incandescent lamps, both energy savings are achieved and light quality is improved.

Use of Energy-Saving Equipment

Our hotel supports its sustainability objectives by preferring energy-efficient equipment. While reinforcing an environmentally conscious approach, this equipment also reduces energy costs in the long term.

Training and Information

Turunç Premium Hotel regularly informs and trains all its staff and stakeholders on energy conservation and efficiency. The training ensures that our staff become more conscious of energy use and contributes to the strengthening of conservation-oriented behaviour. Activities to raise awareness of energy conservation are carried out periodically.

9. Water Management and Wastewater

Turunç Premium Hotel implements an effective policy regarding water conservation and the sustainable use of water. This policy aims at the regular measurement, monitoring, and reduction of water consumption.

Water Risk Assessment and Water Management Plan

Turunç Premium Hotel uses data from the World Resources Institute – Water Risk Atlas for water risk assessment. The water risk in the region has been determined, and a water management plan has been established in line with the analyses. This plan includes objectives that will enable the effective measurement, tracking, and reduction of water use. Water consumption is reported on a regular basis and monitored by means of the SY.TP.TB.03 Water Consumption Tracking Table. According to the Aqueduct Water Risk Atlas, the water risk in the region has been determined to be high (3–4).

Environmental Impact and Protection of Living Organisms

Measures are taken to minimize environmental impacts during water use. These measures aim to protect aquatic organisms and to ensure that water use does not harm the environment.

Legal Compliance and Sustainable Water Use

Turunç Premium Hotel uses all water resources in accordance with legal regulations. Mains water is used, and the efficient and sustainable use of water is encouraged in full compliance with local regulations.

Water Consumption Measurement and Reporting

Water consumption is measured on a regular basis, and water use per guest is calculated. This data is shared with management and stakeholders through periodic reports, and water conservation performance is tracked.

Water Conservation Objectives and Practices

Turunç Premium Hotel has set objectives to reduce water consumption. The principal measures applied in order to achieve these objectives are:

• Use of water-saving fixtures and equipment,
• Optimization of bed linen and towel changes in accordance with guest requests,
• Informing guests about the efficient use of water.

Training and Information

Staff and stakeholders are regularly informed and trained on water conservation. The training raises awareness of the sustainable use of water and encourages the active participation of all stakeholders.

Wastewater Management

The necessary measures are taken to ensure that wastewater does not harm the environment. The disposal process is carried out in accordance with the regulations established by the local authorities, and all legal requirements are fulfilled.

10. Food waste and solid waste

Turunç Premium Hotel implements a comprehensive Solid Waste Management Plan in order to minimize waste generation and reduce its environmental impact. This plan covers the regular measurement, monitoring, reduction, reuse, recycling, and disposal of waste. In this context, the SY.TP.PO.08 Food Waste Prevention Policy has been prepared and published on the website for stakeholders.

Waste Monitoring and Separation

Solid waste is regularly monitored and separated according to type:

• Food waste
• Recyclable waste
• Hazardous/harmful waste
• Organic waste

During the separation process, recycling and reuse opportunities are evaluated as a priority, with the aim of reducing environmental impacts.

Training and Information

Turunç Premium Hotel regularly informs and trains all its staff and stakeholders on waste management. Awareness is raised through the use of visual materials, information boards, and digital communication tools.

Collection of Waste by Licensed Companies

The separated solid waste is collected by authorized and licensed companies. These companies comply with legal regulations and environmental standards to ensure that the waste is disposed of correctly.

Waste Measurement and Reporting

Solid waste is measured according to type, and the amount of waste per guest or per overnight stay is calculated and reported. All waste, including food waste, is regularly monitored and reported.

Reduction of Food Waste and Wastage

Turunç Premium Hotel implements strategies aimed in particular at reducing food waste and wastage. Areas where the amount of waste is high are identified, and measures are taken to prevent food wastage. These practices provide both economic and environmental benefits.

Waste Disposal and Environmental Impact

The disposal of solid waste is carried out in a manner that does not harm the environment, in accordance with local authority regulations and the Zero Waste Regulation. In addition, the necessary measures are taken to ensure that the waste has no adverse effect on the local population or the environment.